Speaker Insight [What's this?]

I expect to learn more about usability of user information - and also about the ROI of documentation projects.

Technical writing is moving beyond its comfortable guild mentality into a broader scope of practitioners and the types of content they create, and ways of approving and publishing that content. This conference will help you understand where your next content contributions may be coming from, and what tools and training those new writers will need in order for their knowledge to mesh with the new social content strategy your business is moving toward.

I'm looking forward to taking part in the Congility conference where I'll be able to meet leading industry practitioners and share my experience of promoting a strategic approach to content development within an "agile" software development company.

I've been in the localisation business forever, but really we are all in the customer communication business. Global customer information depends on ease and speed of localisation which in turn depends on attributes in source. Congility is as vital an event for us as Localization World.

Exchanging insights on dealing with information and content in this challenging world, is a key factor in selecting and combining the best ideas that can work in your company.

I am looking forward to Congility 2011 as a great way to meet like-minded people in the information arena, and to find out about techniques and methods that I can take home with me.

Congility brings together experts in content agility and provides an excellent forum for learning and sharing experiences.

It was at X-pubs where Elekta began its journey into Global Information Management, incorporating DITA XML. It seems fitting that, after about three years, we return to Congility to share our experiences.

Because its message is right on the money. Improving customer experience is what content should be about.

I would like to see how other companies manage agile processes within content or what content agility means for them.

Congility is Europe's only event this focused on taking a strategic approach to content. With the X-Pubs legacy there will be lots of great DITA, XML and Component Content learning opportunities on offer, but the content agility concept, and this year's content integration theme, take the concept wider and ask today's big questions: How does structured content play with unstructured? How do we integrate Subject Matter Expert (SME) and User Generated Content (UG) content? How do we balance online, mobile and offline (print) concerns? How do we collaborate better?

We lack end-to-end thinking and cross-tool, product agnostic strategies. Congility is therefore taking the content discussion where it needs to go.

I'm really looking forward to engaging with the speakers and attendees in this community.