Presented by Adrian Warman - Information Architect, IBM

Date: 14 May
Time: 15:00 UK time (10:00 EDT / 16:00 CEST)

Congility is often between two worlds, some see it as technical, some as not technical enough. The next two webinars will address both. In this session, IBM expert Adrian Warman will take us deep on management processes and technologies that align content versioning allowing similar efficiencies. Next week - Ann Rockley will take a more business-oriented approach to content looking at the alignment of content practice with market pressures. Choose one or both and let us know what you think.

How do you manage content when it must be delivered into several, parallel streams?

There might be big differences between the platforms, or the supported features.

How do you make sure the right content is included – or excluded – for the right set of documentation?

In this webinar, we will look at the challenges of working with parallel streams of content, and talk about how to work reliably and consistently in such an environment. We will look at how others have tackled, and solved, similar problems, and see how their solution might be adapted to help us.

In doing so, we'll see how repurposing a development technology increases our credibility with software developers, and even promises to let us work just as efficiently on the beach, or 30,000 feet in the air!

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Presented by Ray Gallon (Culturecom) & Noz Urbina (Mekon)

Ray Gallon and Noz Urbina take an opinionated look at some important questions for content professionals in 2013 and onward.

In the run-up to the Content Agility Conference in London where they will both be looking in depth at fundamental concepts for the future, in this session Ray & Noz will look at key concepts they think are important based on their extensive project experience. They will be exploring where the mobile device explosion is taking us, and what technologies the next revolution might involve. They will also discuss commercial tie-ins such as elusive ROI metrics and cross-silo collaboration, where different content, budgets and objectives can either align or clash.

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If you have any difficulties registering, please contact .

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Presented by Judi Vernau - Director of Information Architecture Consultancy, Metataxis

About Judi

more »

Come and hear Judi in our latest congility webinar.

Publishers have been exploring ways to exploit their content in electronic format for over two decades. Organizations whose activity is not primarily publishing (the so-called ‘accidental publishers’) are also increasingly looking at how to get their information to their user groups more effectively. With so many people therefore involved in the act of publishing fact-based content, there seems to be a surprising lack of understanding about how to model information, and an unwillingness to take on new methods of content creation, even when the business case is clear.

In this session Judi Vernau will talk about how to structure and classify your content so that it can be easily retrieved, combined and re-used in order to provide a better experience for current customers, and to exploit new opportunities for content development.

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Presented by Rahel Bailie - Principal, Intentional Design Inc

About Rahel

more »

Come and hear Rahel in our latest congility webinar

It's an exciting time to be creating digital publications, as the possibilities are as vast as one's imagination. The challenges of organizations will to be to channel their efforts into making sure that their digital publications – ebooks – help them advance their business objectives while delighting their audiences.

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In February Publishing Expo in partnership with Mekon, presented the Content Agility Theatre. Speaker slides are now available by clicking the links below.

28 February

• 10:00: Anne Hinsley, Digital Content Manager
  Fit for Purpose – Developing Content-rich, Paid-for Websites
• 11.10: Anne Caborn, Digital Consultant
  Digital Governance - Achieving Agility Without Risking Damnation.pdf
• 12.20: James Allsopp, Design Director, PlayGen
  It's All in the Game
• 14:00: Noz Urbina, Senior Consultant and Business Development Manager, Mekon
  Updating your Content Strategy for a Community-driven World
• 15:10: Bret Freeman, Content Publishing Specialist, Aptara
  Leveraging the full value of your content with XML

29 February

• 10:00: Judi Vernau, Director of Information Architecture Consultancy, Metataxis
  Understanding Content for Findability and Re-use
• 11:10: Rahel Bailie, Senior Content Strategist and Principal, Intentional Design Inc
  Making e-Publications Relevant
• 12:20: Dan Fielder, Head of Content, Sticky Content
  5 Things Content Marketers Can Learn From Publishers and Editors
• 14:00: Scott Abel, Content Management Strategist and Social Networking Choreographer, The Content Wrangler
  Publishing How-To Manuals That Sell Products: The iFixit.com Story
• 15:10: Noz Urbina, Senior Consultant and Business Development Manager, Mekon
  Delivering Dynamic Content Solutions Using XML

Learn how you can construct Learning and Training content from DITA for interactive learning and assessment delivery; how DITA supports delivering Learning Management Systems and SCORM packages; and what else DITA 1.2 has to offer, and where you can learn more.

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In Part 2, "New Conref Features and Subject Scheme," you will learn how to control metadata for various scopes; make quick, manageable, fine-grain changes to standard content with Conref Push; and learn to make use of DITA 1.2's new features for even simpler reuse and scaling.

Presented by: Mekon's Noz Urbina
Brought to you by: DCLabs

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"Keys and Conkeys," you will learn to create keys and key references; combine keys with conditions for easier manageability; and use conkey references instead of conref to simplify reuse and management of content.

Presented by: Mekon's Noz Urbina
Brought to you by: DCLabs

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A best practices overview and case study on leveraging the user community to enrich and contribute to formal product content online.

Presented by: Mekon's Noz Urbina
Brought to you by: DCLabs

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Session Overview

“Social” isn’t limited to WIKIs, Forums, Facebook, and Twitter.

More and more organisations are looking at how community content can complement (and in some cases replace) their formal product content. Also, many are noticing how much overlap there is with social content platforms and their own intranets, internal business collaboration and knowledge sharing platforms.

For most, putting documentation fully in the hands of the users – even internal subject matter experts – isn’t an option, 1or is simply not desirable. Also, creating yet another silo of social content isn’t helpful for users trying to find answers.

So, how can community and formally created content play nicely together?

On this session see best practice concepts and case study examples demonstrating:

• The pitfalls of poorly implemented social functions
• How the DITA platform can form the core of a socially-enabled documentation platform
• The key social features that organisations are implementing – and the back-end processes required to prevent chaos
• How internal SME and external customer communities can be leveraged for maximum benefit to both
• The impact on: editorial process, metrics and measurement, version management, content models, workflow, and metadata strategies

Space is limited.

Come and join Matthew Ellison to learn about single source publishing of Captivate into RoboHelp and FrameMaker. This informative and up to date workshop looks at how this software is a powerful authoring and publishing solution for technical communicators, saving time and reducing costs.

This complimentary Webinar will:

» Show the capability of Captivate to create Software simulations, demonstrations and random training questionnaires.
» Show Branching capabilities to customise the routing, depending on the experience of the user.
» Show the different output methods within Captivate.
» Show import into FM and create a PDF to demonstrate the use of Captivate (swf) files in paper publications.
» Show Import into RH to show the functionality within Webhelp.

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Presented by Keith Thompson - Director of Sales, Vitrium Systems

About Keith

more »

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This webinar will introduce DRM and its benefits, and explain how to integrate a DRM system into your existing business process without disrupting your customers. 

You will learn how to take back control of your PDF content, preventing unauthorized access and tracking who is reading your content and when.

Duration: 13 minutes  

By attending this webinar you will learn:

• Build a business case for DRM
• How to integrate a DRM into your current business practices
• How to take control of your electronic content and start tracking your PDFs 
• How to find a balance between protecting your intellectual property and keeping your readers

This webinar is suitable for anyone looking to protect their PDF content, it can be very broad, but Publishers, CIOs at Universities, Market Research Providers would be a definite fit.  Anyone with an understanding of PDF would see value in the presentation, it is to educate people on how they can take control of their content without disrupting their current business practices or customers.

System Requirements
Adobe Flash Player 8.1 and capacity for audio via your computer. Telephone dial-in will not be provided.

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Space is limited.

Join us online March 25, 2009

Presented by Michael Boses - Director of XML Products

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Can DITA work outside Tech Pubs?

Are our business documents obsolete? Many business thinkers say that the document, as we know it, has out-lived its usefulness. A new type of intelligent document is needed to support automated business processes, enable dynamic multi-channel publishing, and make the most of important intellectual property. Most people understand that XML is a key to creating this type of intelligent document infrastructure, but very few organizations have been able to come up with an enterprise approach to XML authoring that meets the needs of both the end-user and the enterprise. 

Few standards have gained adoption as rapidly as DITA has in the technical publications market. The reason is simple: DITA works! Well, this success has caught the attention of other departments outside of technical publications, who are wondering if DITA can answer their needs for a enterprise model for business documents.

DITA is an ideal candidate to unify enterprise business content, since DITA is an open standard designed to be specialized for the needs of individual departments. What’s more, an OASIS subcommittee has been established to make recommendations that optimize DITAs value for Enterprise Business Documents.

Date:  25 March 2009
Time:  15:00 GMT
Duration: 60 minutes
Cost: Free

In this complimentary Webinar you will learn:

• The benefits of intelligent business documents
• The reasons why DITA is gaining so much attention in this area
• Practical applications of user-friendly authoring of business documents with DITA.
   

System Requirements
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Space is limited.

Presented by Emma Hamer - Founding Principal and Senior Consultant, eHamerAssociates Ltd

About Emma

more »

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In this 60-minute interactive whirlwind presentation, Emma will look at the common fears around moving from unstructured to structured content, (and needing to learn about DITA and XML – which frightens many people more than they’ll admit to).

Emma will explore some similes and metaphors that will help us understand the impact of these new methods and technologies on our way of working. Along the way, she will look at the root causes of resistance to change, and help break through self-imposed limitations, by reframing the challenge of change, and focusing on long-term benefits.

In this webinar you will learn:

• to look at your situation from a different perspective
• tools and techniques to recognize emotional responses to change and their root causes
• simple strategies to help yourself and your staff and colleagues through the transition to a new way of working
• how to use narrative and dialogue to surface hidden tensions and fears and deal with them honestly and openly



System Requirements
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Introduction to DITA

Presented by Noz Urbina, Business Development Manager, Mekon

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Still not clear on those 4 little letters:
D - I - T - A?

Come and join Noz Urbina to get a friendly introduction to DITA.  This informative and up to date session will introduce you to the Darwin Information Typing Architecture (DITA), the fastest growing XML standard ever.  DITA lowers barriers to single-sourcing and content management by delivering information typing and component strategies out of the box, with various templates and style sheets that need only to be customised.

DITA is an information architecture that presents a powerful solution for information developers, that is simple enough to use in various scenarios. It is meant for those who need to implement structured documentation, including writers, editors, information architects, and their managers.  This beginners session will cover the basics of creating DITA topics, assembling topics using maps, creating relationship tables, and delivering it all to various media.

In this complimentary Introduction to DITA Webinar you will learn to:

» Build a business case for moving to DITA.
» Apply DITA concepts and working practices.
» Anticipate pitfalls in a DITA roll-out. 
» Understand the purpose of DITA maps and how to create them.
» Create DITA relationship tables.
» Understand the role of DITA Specialisation.

System Requirements
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Space is limited.

Presented by Peter Li - Principal Specialist, Simonsoft UK

About Peter

more »

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This webinar addresses the importance of quality product information during the life of a product (from original 3D design content to the illustrations process) and the impact this has on the long-term successful performance of the product itself.

Duration: 60 minutes
Cost: Free

By attending this webinar you will learn:

• What Product Information Delivery is
• The benefits of illustration in multiple output channels during the design process
• Why joined up thinking will result in tangible benefits  
• About the challenges organizations face as a result of outdated, disparate product information practices, resulting in decreasing the product and revenue performance for the entire company
• How Arbortext technology can be utilized to increase and maintain revenues
• From companies already achieving success

Authors, Illustrators, Documentation Managers, Engineering Managers, After Sales Service Managers all the way up to the Chief Operating Officer will benefit from this educational webinar. 

System Requirements
Adobe Flash Player 8.1 and capacity for audio via your computer. Telephone dial-in will not be provided.

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Space is limited.

Presented by Rahel Bailie - Principal, Intentional Design Inc

About Rahel

more »

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In an information economy, content is critical on many different levels. If you think that a content strategy starts with a content analysis and audit, you could actually be missing the strategy and moving prematurely into implementation.

Come and join Rahel in this webinar and hear about the benefits of content strategy and five ways you can improve your ROI using your content.

By attending this webinar you will learn how to: 

• Turn your content into high-value assets 
• Use your content assets to gain competitive advantage 
• Leverage your content in strategic ways 
• Maximise your content ROI  



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Space is limited.

Presented by Martyn Davison, Senior Consultant, Aerospace and Defence Department, Mekon.

VIEW RECORDING»

Contrary to some negative community buzz, Adobe FrameMaker does support XML. With the Mekon Eclipse extension it can support S1000D, the specification used primarily in the Defence industry, from the very first to the very latest versions of the standard.

View this eSeminar to see how Adobe FrameMaker makes the job of Authoring in S1000D easy and hassle-free.

By attending this webinar you will learn about:

• The wide range of Data Module types supported
• The importance of high-quality print style sheets
• How hotspot support eases content creation
• How to handle Ref DMs
• How CGM graphics can be supported
• How auto-generated content can accelerate authoring
• About working with or without a CSDB
• The various delivery options on offer from FrameMaker

Presented by Noz Urbina, Mekon and Don Bridges, DCL

This webinar was broadcast on November 4, prior to DITA Europe 2010.

VIEW RECORDING»

This webinar discusses the results of interviews with the implementers of 12 DITA installations.

Join this webinar to learn:

• Find out what they did right
• What went wrong?
• What were the business drivers?
• How long did it really take?

Learn from your peers across a broad range of industries what really happened, and learn how your expectations & results measure up.

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Space is limited.

Ensuring on-time, on-budget product releases is a big pressure you face as a product manager or product marketer. A large portion of your budget is consumed by the costs of producing a range of content – from product specs and user guides to training, marketing, sales, and customer support materials. But you need to get your message out via as many channels as possible.

Developing and delivering helpful information to your global markets adds to your concern as you deal with the high and growing cost of translation and localization. And you often wonder about the quality and consistency of the message that these diverse information sources present to your prospects and customers.

The Acrolinx IQ Information Quality Solution can help you develop high-quality, consistent, and highly translatable content in record time – transforming your diverse ecosystem of product information into a consistent body of knowledge to better serve your customers. And all this drives substantial cost savings – savings that can help you reduce the bottom line and accelerate top-line growth.

Copyright © 2011 Acrolinx GmbH

Read more (PDF) »

What better way to understand a concept or a conference than to hear it from the speakers themselves?

To give you better insight into the state of the content market, this year's event, and the Congility concept, we asked our speakers four simple questions about Content Agility and their Congility presentations.

Here we've got some select examples, but you can also click on the individual speakers for their detailed pages - including answers - or see all the answers grouped by question:

• What does "content agility" mean to you? Why does content need agility?
• Why do you feel Congility 2011 is an event of which you want to be a part?
• What impact do you feel lack of integration has on customers (i.e., siloed internal processes, or inconsistent and fragmented published content)?
• Anything else you want to tell us about your talk? For example, who will benefit from it, and what practical things they would learn to take back to their organisations?

Highlights

Here's the briefest extract of some our favourite answers:

• "Content agility means being able to quickly respond to customer requirements and make sure they experience delight, rather than pain when they need to find information. It also means giving customers the information they need before they consciously start looking for it - for example, investing more in documentation that is embedded alongside a product. I am looking forward to Congility 2011 as a great way to meet like-minded people in the information arena, and to find out about techniques and methods that I can take home with me."
  - IBM's Sophie McMonagle
• "'Agile content' suggests an evolution: from 'documentation' -- monolithic, static, self-contained, passive structural descriptions of product as artifact -- towards information repositories -- multi-faceted, dynamic, connected, proactive and practical facilitators of product as solution."
  - NetApp's Mark Forry
• "If a company wants to manage their brand, they need to manage their customer communications and content in a streamlined way, allowing the right processes, right roles and enough time and training to deliver consistent, high-quality content... Only this way you can implement a quality assessment and quality control process to constantly improve your content (maintenance and governance)."
  - eBay's Nikki Tiedke
• "Not only has content to be succinct and relevant to the customer, but it has to be structured in such a manner that it can be reused at a sub-component level. Agility now means that all the best practice of the last years has to be carried over into a real-time environment, where authored content can be delivered globally in the near instant."
  - Symantec's Fred Hollowood
• "These days people are flooded with information. Providing our users with the information they need, when they need it, should be the aim of every documentation specialist. More than ever, we need concise, clear information that supports our users' daily work."
  - AGFA Healthcare's Eva Lemaire

Presented by Tom Aldous, Adobe Product Evangelist and Noz Urbina, Congility 2011 Conference Chair and DITA Expert

Date - 12 April 2011
Time - 14:00 GMT

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Come join Tom Aldous, Adobe Product Evangelist and Noz Urbina, Congility 2011 Conference Expert, for this engaging and interactive eSeminar, as they walk you through DITA 1.2.

The OASIS Technical Committee has released DITA 1.2. This release includes significantly more features than the DITA 1.1.

‘What are these new features? Why do we need them’ is a conversion heard around water coolers at many large and small enterprises.

We will start with a one thousand foot overview of what are the information deployment challenges currently facing enterprises. Although DITA 1.1 helped revolutionize the world of documentation, we will talk about its deficiencies are and how DITA 1.2 effectively fills these gaps.

We will also show you the comprehensive support for DITA 1.2 in both the Adobe Technical Communication Suite 3 and Adobe FrameMaker 10.

Online live seminars are scheduled events simulcast over the web via Adobe Acrobat Connect Pro. You'll need a computer with a browser, Adobe Flash player, and Internet connection. Audio is broadcast through Voice-Over IP via your computer speakers. Access details will be provided once you register.

Space is limited.

As a major player in the Component Content Management, XML and DITA space, with a focus on value-added globalisation technology and services, SDL are a natural fit for sponsoring Congility.

They will be Co-presenting with their long-time client Nokia and exhibiting at the event.

SDL will be Silver Sponsors.

A past live session from X-Pubs (now Congility) is now available for viewing. This highlight session will give you a taste of the presentations you’ll see at Content Agility 2013.

This the archetypal session: big content problem, big ROI potential.

ITT looked at what content they needed for their products to be effectively:

• Sold
• Installed
• Operated

And addressed it with:

• User personas
• Information Mapping
• Component Content Management
• DITA
• Single Sourcing and Reuse
• Translation management

The solution went in years ago and the results are tangible. This session is 34 minutes.

Have a look »

Delivered by Agneta Weisberg from ITT Flygt at the 2007 X-Pubs conference.

Considering the 6th Annual aQuatic International Conference, the acrolinx global user conference?

Registrants to this event get 25% off entry to Congility 2011. May 23rd is a free, open access day where anyone can join in, network and meet acrolinx customers. The 24-25th are for acrolinx customers only.

Registering on the acrolinx site will get you a discount code which you can then use to register here for entry to congility.

Register for aQuatic »

Register for Congility »

Congility has a select few spots left on the agenda, for 25-26 May 2011 which we are looking to fill with a specific class and type of presentation.

Submit now »

We are looking for talks that fit closely to this year’s theme:

"Content Integration: Leveraging Content Standards to Improve Customer Experience"

Presentations that cross departmental silos – technical documentation, support, marketing, engineering, other – using DITA, and implementations with subject matter experts or non-technical authors are especially welcome.

We are looking for stories that explain the journey and the people and process issues relating to getting a solution functional. Next generation implementations where systems installed 3 or more years ago have been built upon for increased benefit are also interesting.

Speakers receive free entry to the two-day conference.

Date and Venue:

25-26 May 2011. Arora Hotel, Gatwick, UK (Workshops on the 24th)

Congility 2011 is going to address questions like:

• How can we build a Content Strategy that is based on solid business strategy?
• How can we make content agile and flexible enough to be leveraged across departments, websites, documents, projects and initiatives to help customers or would-be customers achieve their goals?
• What are the steps required to optimise delivery of user-oriented, tailored information?
• How can we share content standards across teams with different goals, budgets and agendas?
• If content is a strategic business asset, then what is the ROI of optimising it?

Presentations should be educational, conceptual or "thought-leading" oriented presentations, i.e., not a commercial sales pitch.

Submit now »

oXygen - Congility 2011 Associate Sponsors - are offering 5 copies of oXygen XML Editor Enterprise licenses, with maintenance, to be raffled off at the event!

You have to be in it to win it!

XML Editor Enterprise offers both oXygen's XML and DITA XML Authoring capability, as well as their powerful XML Editing and development tools all in one package.

Post by Noz Urbina - reproduced from his blog

I've just been chatting with Andrew Bredenkamp (CEO, acrolinx) about Congility 2011 and his talk submission.

Of course all the speaker interviews are interesting, but the session with Andrew was particularly so because of how deeply he 'gets' where Congility is trying to go.

If you're going to:

• reuse
• sell
• be found
• make content consumable and understanable on the first read
• localise/translate
• leverage the crowd and (UGC) user generated content

online or offline, then content consistency and the ability to mine large data sets for key patterns is vital.  So is attacking the issue across the customer life cycle, and therefore, across the content life cycle.

The content industry is moving so fast that those who can understand where it is are hard to come by.  Those that can articulate a clear and well supported vision of where it's going are even rarer.  As such, I'm incredibly pleased to have Andrew and so many other top-quality speakers submit, and look forward to having him engage and interact with the Congility audience.

More about Andrew »

Andrew's session details will be posted on the Speakers page soon!

Presented by Spencer Garlick - Director, XMLSG.

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Come and join Spencer Garlick to discover the techniques used to create High Quality, Consistent Content for a Global Market.

Benefit from Spencer’s many years of Authoring experience and the lessons learned from projects in which he has configured authoring environments. This session will introduce you to the techniques and software used to enforce consistent writing style across your authoring team, even in a globally distributed environment. 

Customers can often identify content that is created by authors who are not writing in their native language. Inconsistencies and confusion created in content can result in increased support calls, frustrated customers and loss of brand value.

Cost: Free

In this Webinar you will learn to:

• Implement Authoring rules across different Authoring tools.
• Implement your printed Style Guide in your authoring environment.
• Control Language across Globally dispersed authoring teams.
• Enforce Consistent Terminology.
• Advise your authors if similar content has been written before. 

System Requirements
Adobe Flash Player 8.1 

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Space is limited.

Congility 2013 Conference Call for Speakers

This is the call for speakers for Congility 2011 – the new conference replacing X-Pubs, Europe’s Largest XML Conference.

Submit Now »

Speakers receive free entry to the two-day conference. We are calling for end-users delivering their case studies and consultant and specialist educational or case-study presentations.

Congility 2011 theme:

"Content Integration: Leveraging Content Standards to Improve Customer Experience"

Date:

24-26 May 2011    

Submission Deadline:

• Notification of intent - ASAP
• Speaker bios/summary (~200 words each) – ASAP
• Full presentation - March 15, 2011

Venue:

Arora Hotel, Gatwick, UK.

Submission guidelines:

Improving delivery has wide implications for an organisation. Many still believe they can keep to their departmental boundaries when thinking about content, yet still provide the best customer experience. Is this possible, when audiences touch content through so many direct and indirect channels? For example, difficult to use information that wastes support staff’s time hinders their ability to provide quality service - but do we connect the dots between content and customer when they cross departmental boundaries?

So many organisations today still create, manage and deliver content in silos: training, services and support, marketing and technical documentation have their own organisational, structural, writing guidelines and even terminology. It is up to the content consumer – be they internal customer or external client - to navigate a forest of information for their answer.

Congility 2011 is going to address questions like:

• How can we build a Content Strategy that is based on solid business strategy?
• How can we make content agile and flexible enough to be leveraged across departments, websites, documents, projects and initiatives to help customers or would-be customers achieve their goals?
• What are the steps required to optimise delivery of user-oriented, tailored information?
• How can we share content standards across teams with different goals, budgets and agendas?
• If content is a strategic business asset, then what is the ROI of optimising it?

If you’ve got a story related to any of the above - Congility 2011 wants to hear it!

Presentations should be educational, conceptual or "thought-leading" oriented presentations, i.e., not a commercial sales pitch.

Submit now »

Phone us

+44(0)208 722 8400 / From North America 011 44 208 722 8400